Have questions about shopping with Aunstuff? We've compiled answers to the most common questions regarding orders, shipping, returns, and refunds. If you need additional assistance, please contact our support team at contact@aunstuff.online.

Q: What is your order cut-off time?
A: Our daily order cut-off time is 5:00 PM (GMT-6)

Q: How long does it take to process an order?
A: Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Q: How long does shipping take?
A: Once shipped, orders generally arrive within 3–4 business days.

Q: What is the estimated total delivery time?
A: The estimated total delivery time is 4–6 business days, including both processing and transit time.

Q: Will I receive tracking information?
A: Yes. Tracking information will be provided when available after your order has been shipped.

Q: Do you process orders on weekends or holidays?
A: Orders are processed during business days. Orders placed on weekends or holidays will begin processing on the next business day.

Q: Can I change or cancel my order after placing it?
A: If you need to make changes to your order, please contact us as soon as possible. Changes or cancellations may only be possible before the order enters processing.

Q: What payment methods do you accept?
A: We accept secure payment methods available during checkout.

Q: When will my payment be charged?
A: Your payment is charged when your order is placed and successfully authorized.

Q: What should I do if my payment is declined?
A: Please verify your payment information and contact your payment provider if the issue continues.

Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery.

Q: How do I request a return?
A: To start a return, contact us at contact@aunstuff.online with your order number and reason for the return.

Q: Can I return an item after 30 days?
A: Unfortunately, returns requested after the 30-day return period may not be eligible for approval.

Q: What if I receive the wrong item?
A: Please contact us immediately so we can review the issue and assist you.

Q: What should I do if my item arrives damaged or defective?
A: Contact us within 7 days of delivery and provide photos of the issue for review.

Q: When will I receive my refund?
A: Approved refunds are typically processed within 14 business days and returned to the original payment method.

Q: How will my refund be issued?
A: Refunds are issued to the original payment method used for the purchase.

Q: What if I haven't received my refund yet?
A: Please allow sufficient processing time and check with your payment provider before contacting us.

Q: How can I contact customer support?
A: You can reach us at contact@aunstuff.online during our business hours.

Q: What are your customer support hours?
A: Our support team is available Monday through Friday, from 09:00 AM to 05:00 PM.

Business Name: Aunstuff
Business Hours: 09:00 AM to 05:00 PM (Monday to Friday)
Physical Mailing Address: 4850 Innovation Dr, Fort Collins Colorado 80525, United States
Business Email: contact@aunstuff.online