Return & Refund Policy
At Aunstuff, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.
Return Eligibility
To be eligible for a return, items must:
- Be returned within 30 days of delivery.
- Be unused and in their original condition.
- Include all original tags, packaging, and accessories.
- Not show signs of wear, damage, alteration, or misuse.
We reserve the right to refuse returns that do not meet these requirements.
Return Window
Customers may request a return within 30 days from the date the order is delivered.
Requests submitted after the return period may not be eligible for a refund or exchange.
Return Shipping Cost
Unless the item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
Exchanges
We do not offer direct exchanges.
Restocking Fee
Aunstuff does not charge a restocking fee for approved returns.
Return Label
For customer convenience, return instructions will be provided after a return request is approved.
In all cases, customers are responsible for arranging Return shipping labels.
Non-Returnable Items
The following items are not eligible for return:
- Items returned after the return period.
- Items that have been used, damaged, altered, or are not in their original condition.
- Items missing original packaging, tags, or accessories.
- Gift cards.
- Final sale or clearance items (if designated as such at the time of purchase).
Refund Eligibility
Refunds may be issued once the returned item has been received and inspected.
To qualify for a refund, the returned item must meet all return eligibility requirements outlined in this policy.
Refund Processing
Once your return is approved, a refund will be issued to the original payment method used for the purchase.
Please allow 14 business days for the refund to appear on your account after it has been processed.
Processing times may vary depending on your bank, credit card issuer, or payment provider.
Late or Delayed Refunds
If you have not received your refund after the stated processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at contact@aunstuff.online.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 Hours days of delivery and provide photographs of the issue.
We will review the situation and work with you to determine an appropriate resolution.
Business Information
Business Name: Aunstuff
Physical Mailing Address:
4850 Innovation Dr,
Fort Collins Colorado 80525,
United States
Business Hours:
Monday to Friday
09:00 AM – 05:00 PM ( GMT-6)
Business Email:
contact@aunstuff.online
Online Store Notice:
Aunstuff operates exclusively as an online store. We do not offer in-person shopping, warehouse visits, or local pickup.
For all return and refund inquiries, please contact us at contact@aunstuff.online.